Rufund Policy

Thank you for shopping at David Pallet Liquidation We want to ensure you have a clear understanding of our return and refund policy to guarantee a smooth shopping experience.

Please Note: Due to the nature of liquidation sales, most items are sold “as-is” and cannot be returned. However, we understand situations may arise where a return is necessary. We’ll do our best to accommodate you under the following conditions:

Eligible for Refunds:

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We’ll offer a full refund for the damaged item(s) or a replacement, subject to availability. To claim a refund, send clear photographs of the damage and a copy of your order confirmation via our website’s contact form or by calling us at [+1 (917) 437-6352].
Missing Items: If an item is missing from your order, contact us within 7 days of receiving it. We’ll verify the discrepancy and issue a full refund for the missing item(s).
Incorrect Items: If you receive an incorrect item, notify us within 7 days of delivery. We’ll arrange the return of the incorrect item and send you the correct one, free of charge.

Non-Refundable Items:

Used Items: Due to hygiene concerns and the “as-is” nature of our sales, used items cannot be returned.
Missing Original Packaging: Items not returned in their original packaging are not eligible for refunds. This ensures the safe return of the item and allows us to resell it.
Customer-Damaged Items: We cannot offer refunds for items damaged due to improper handling by the customer.

Return Process:

To request a refund, please contact us through our website’s contact form or call us at [+1 (917) 437-6352] within the specified timeframes.
We’ll provide a Return Authorization Number (RAN) and instructions on how to return the item.
You are responsible for the cost of returning the item to us unless the mistake was ours (incorrect or missing item).
Once we receive the returned item and verify it meets the return criteria, we’ll issue a full refund to your original payment method within 10 business days.

We reserve the right to modify this refund policy at any time without prior notice.

If you have any questions regarding this refund policy, please don’t hesitate to contact us. We’re here to help!

Sincerely,